Support

E-mail: info@ripdev.org

FAQ

General

What does Ripdev stand for?
Will your products be supported in 2.0 firmware?

Licensing
I have got a new phone, will my old license work?
My license on the phone has stopped working, and I am sure it is valid!

Kate
How do I uninstall Kate?
After installation of Kate sounds no longer work?
After installation of Kate the touchscreen does not work.
Will Kate be in the AppStore? Will I have to re-purchase i

General

  • What does Ripdev stand for?
    Ripdev stands for Russian iPhone Development. But we like the acronym so internally there are a lot of silly things related to the other meaning of R.I.P. and “rip” 🙂
  • Will your products be supported in 2.0 firmware?
    They already are 🙂 We are actively working on providing the updates supporting latest and greatest firmware revisions as soon as possible.Licensing
  • I have got a new phone, will my old license work?
    You will have to request a license transfer. Please e-mail us at sales@ripdev.com and provide your authorization code or order number and we’ll happily do it for you!
  • My license on the phone has stopped working, and I am sure it is valid!
    Make sure your phone date is set to the correct value. Often the phone will reset the date and time to the year 2000 after you have restored it — this may prevent the license from working.Kate
  • How do I uninstall Kate?
    Launch Kate.app (if you have already Uninstalled it in Installer.app, install again), then uncheck all the checkboxes and hit “Apply”. Then you can uninstall Kate from the Installer.app.
  • After installation of Kate sounds no longer work?
    Uninstall “Reminder” component through Kate (remove the checkbox near the Reminder and hit Apply button), then reboot. You should be back to normal (you can install Reminder again afterwards).
  • After installation of Kate the touchscreen does not work.
    This problem was fixed in Kate 1.3.1 and newer. Please upgrade! 🙂
  • Will Kate be in the AppStore? Will I have to re-purchase it?
    Due to the limitations that Apple puts on the applications sold through the AppStore, Kate would not be able to provide all flexibility required to deliver its stunning set of features. Because of that, Kate will require the “jailbroken” device.